We give our clients the best possible service. However, if at any point you become unhappy or concerned about the service you are receiving, please let us know immediately, so that we can look into your concern to resolve the matter in the first instance.
It may be helpful to contact the person who is working on your case to discuss your concerns so that we can resolve any issues. If after that you are still not satisfied, and wish to make a complaint then you can read our full complaints procedure which is contained in our Terms and Conditions of engagement of our services.
If we cannot resolve your complaint amicably, we shall signpost you to the Legal Ombudsman who can help to resolve your complaint. They will look at your complaint independently and not take any side in coming to their decision.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you can take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint; and
- No more than six years from the date of your concern; or
- No more than three years from when you should reasonably have known there was cause for complaint.
- If you would like more information about the Legal Ombudsman, please contact them at: www.legalombudsman.org.uk
- Telephone: 0300 555 0333 between 9.00 to 17.00.
- Email: enquiries@legalombudsman.org.uk
- Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help if you are concerned about the way we have behaved to you. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.